Privacy Policy

Compare Removal Companies, (“we”, “us”, “our”), is committed to protecting your privacy. This Privacy Policy, alongside our Terms and Conditions, explains how we collect, use, store, and protect your personal data when you use www.compareremovalcompanies.com (“the Website”). We are the data controller under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

By using the Website, you consent to the practices described here. For questions, contact info@compareremovalcompanies.com

1. Our Principles

We comply with UK data protection laws, ensuring your personal data is:

Used lawfully, fairly, and transparently.
Collected for specified, legitimate purposes.
Limited to what is necessary.
Accurate and updated.
Kept only as long as needed.
Stored securely.

The Website is not intended for children, and we do not knowingly collect their data.

2. Personal Data We Collect

Personal Data: Information identifying you, including:

Identity/Contact Data: Name, address, email, phone number.
Service Data: Details of your removal requirements (e.g., move date, items).
Technical Data: IP address, browser type, access times, device information.
Usage Data: Pages visited, clicks, preferences.
Marketing Data: Preferences for receiving marketing or surveys.

Aggregated Data: We may use anonymised data (e.g., statistics) for analysis, which is not personal data.

We do not collect Special Category Data (e.g., health, race, religion) or criminal conviction data.

3. How We Collect Data

Directly: When you submit forms, request quotes, contact us, or provide feedback.
Automatically: Via cookies, server logs, or analytics tools (e.g., Google Analytics) tracking Website interactions.
Third Parties: We may receive data from removal companies if you engage with them via our service.

4. How We Use Your Data

We use your data to:

Provide Services: Share your details with removal companies to generate quotations.
Improve Services: Analyse usage to enhance the Website.
Communicate: Respond to queries or send service-related updates.
Marketing (optional): Send newsletters, surveys, or feedback requests if you consent. You can opt out anytime via email or unsubscribe links.

We only use data for the original purpose unless a compatible purpose arises, in which case we’ll notify you.

5. Lawful Bases

We process your data based on:

Consent: When you submit data for quotes or opt into marketing.
Contract: To fulfil our service (e.g., connecting you with removal companies).
Legitimate Interests: To operate and improve our Website, provided your rights are not overridden.
Legal Obligation: To comply with laws or regulations.

6. Sharing Your Data

We share your data with:

Removal Companies: To provide quotations, limited to necessary details (e.g., name, contact, requirements). Typically, up to 6 companies receive your data.
Service Providers: IT, analytics, or hosting providers (e.g., Google Analytics) under strict data processing agreements.
Legal Authorities: If required by law or to protect our rights.

7. Data Storage and Security

Location: Data is stored on secure servers in the UK/EU. If transferred outside (e.g., to US providers), we use safeguards like Standard Contractual Clauses.
Security: We use HTTPS, encryption, and access controls. Internet transmissions are not fully secure, so transmissions are at your risk.
Passwords: If you create an account, keep your password confidential.

8. Data Retention

Quotation Data: Kept for 2 years to account for delayed projects, then anonymised.
Reviews: Displayed online (with first name only) while relevant.
Technical Logs: IP addresses deleted after 30 days.
Marketing: Kept until you unsubscribe.

We anonymise data for statistical use when possible.

9. Your Rights

Under UK GDPR, you have rights to:
- Access: Request a copy of your data.
- Correct: Update inaccurate data.
- Erase: Request deletion (subject to legal obligations).
- Restrict: Limit processing in certain cases.
- Object: Oppose processing for marketing or legitimate interests.
- Portability: Receive or transfer your data in a machine-readable format.
- Withdraw Consent: Stop processing where consent-based.

To exercise these, contact info@compareremovalcompanies.com We respond within one month, though complex cases may take longer. No fee is required unless requests are excessive. We may verify your identity.

10. Cookies

We use cookies to enhance functionality and analyse usage. See our Cookie Policy for details.

11. Third-Party Links

The Website links to third-party sites (e.g., removal company websites). We are not responsible for their privacy practices. Review their policies before sharing data.

12. Changes to This Policy

We may update this Privacy Policy. Check periodically for changes. Significant updates will be notified via the Website or email.

13. Contact and Complaints

Contact:

Email: info@compareremovalcompanies.com For Complaints: Contact us first with concerns.